Websites are the face of a company or organization; with the limitless types of technologies, navigation methodologies, and technical challenges, it is indispensable to get your customers and site visitors feedback about your website.
Website feedback touches on many areas of your online presence. It ranges from generic and general for a high level friendliness or usability feedback, to the site to a more targeted and focused study.
These are some of the areas where website feedback can be utilized:
- General site impression
- Website navigation ease and user interface usability
- Website feedback regarding content relevancy and usefulness
- Asking the user feedback about specific area or page of the website
- Ecommerce website feedback regarding product findability
- Shopping process feedback
- Checkout process feedback
- Signup process feedback and more
Results from these website feedback surveys are usually used by ecommerce group within the organization or webmasters to analyze customer's needs and benchmark them against the website's offering. This analysis results in website improvements and updates to bring the online experience closer to the website visitor's expectation.
Surveyo™ is a very flexible Enterprise Feedback Management and Survey Solution that allows you to implement a very robust website feedback system without much effort. It integrates nicely within your existing environment and site code. It provides you with real time reporting and charting for better analysis. Learn More ›